Frequently asked questions
For Customers
What is BIDHAAR?
BIDHAAR is an e-commerce platform that connects you with exceptional African-made products from talented artisans and independent designers.
What kind of products can I find on BIDHAAR?
You’ll discover a curated selection of fashion, art, homeware, and more, all handcrafted or designed with an African touch.
How can I create an account?
Creating an account is easy! Simply visit our website and click on “Sign Up.” You’ll be prompted to enter your name, email address, and create a password.
How do I place an order?
Browse through our products, add your favorites to your cart, and then proceed to checkout. You’ll be able to securely pay using your preferred method.
What are the shipping options?
Shipping options will vary depending on the seller’s location and your delivery address. These details will be available at checkout.
What is BIDHAAR's return policy?
Return policies are set by individual vendors. These details will be clearly communicated on the product page and during checkout.
How can I track my order?
Once your order ships, you’ll receive a notification with tracking information from the seller.
How can I contact BIDHAAR customer service?
Our friendly customer service team is happy to help! Reach out to us at [BIDHAAR email address] or use the contact form on our website.
For Brands
How can I register as a brand on BIDHAAR?
We’re always looking for talented African creatives to join our community! Apply to become a vendor through our website.
What are the benefits of selling on BIDHAAR?
Gain access to a global audience, showcase your work on a reputable platform, and connect with potential customers worldwide.
What are the fees associated with selling on BIDHAAR?
BIDHAAR charges a commission fee on each sale. The current commission rate is displayed during the application process.
How do I get paid for my sales?
BIDHAAR will collect payment from customers on your behalf and remit your earnings typically within [Number] business days after the sale is complete.
How can I manage my brand account?
BIDHAAR will collect payment from customers on your behalf and remit your earnings typically within [Number] business days after the sale is complete.
Who can I contact for brand support?
Our dedicated vendor support team is here to assist you. Reach out to us at [BIDHAAR vendor support email address].
General
Is BIDHAAR a secure platform?
Yes, BIDHAAR takes security seriously. We use industry-standard security measures to protect your information.
What payment methods does BIDHAAR accept?
We offer a variety of secure payment methods depending on your location. These will be displayed at checkout.
Do you ship internationally?
Yes, many of our vendors offer international shipping. Shipping options will vary depending on the seller’s location and your delivery address.
How can I stay updated about BIDHAAR?
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