Frequently asked

We hope these FAQs answer your questions. If you can't find what you're looking for, please don't hesitate to contact us!

For Customers

BIDHAAR is an e-commerce platform that connects you with exceptional African-made products from talented artisans and independent designers.

You’ll discover a curated selection of fashion, art, homeware, and more, all handcrafted or designed with an African touch.

Creating an account is easy! Simply visit our website and click on “Sign Up.” You’ll be prompted to enter your name, email address, and create a password.

Browse through our products, add your favorites to your cart, and then proceed to checkout. You’ll be able to securely pay using your preferred method.

Shipping options will vary depending on the seller’s location and your delivery address. These details will be available at checkout.

Return policies are set by individual vendors. These details will be clearly communicated on the product page and during checkout.

Once your order ships, you’ll receive a notification with tracking information from the seller.

Our friendly customer service team is happy to help! Reach out to us at [BIDHAAR email address] or use the contact form on our website.

For Vendors

We’re always looking for talented African creatives to join our community! Apply to become a vendor through our website.

Gain access to a global audience, showcase your work on a reputable platform, and connect with potential customers worldwide.

BIDHAAR charges a commission fee on each sale. The current commission rate is displayed during the application process.

BIDHAAR will collect payment from customers on your behalf and remit your earnings typically within [Number] business days after the sale is complete.

You’ll have a dedicated vendor portal where you can manage your listings, track sales, update product information, and more.

Our dedicated vendor support team is here to assist you. Reach out to us at [BIDHAAR vendor support email address].


Yes, BIDHAAR takes security seriously. We use industry-standard security measures to protect your information.

We offer a variety of secure payment methods depending on your location. These will be displayed at checkout.

Yes, many of our vendors offer international shipping. Shipping options will vary depending on the seller’s location and your delivery address.

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